Booking Terms and Conditions
Our terms and conditions form the basis for the contract between you and Lulworth Outdoors so please read them very carefully.
Cancellation and Payments
Your booking is only confirmed and secured with a minimum of 50% deposit.
Group bookings (4+ people) will require full payment to be received 14 days prior to the date of your booking. All other bookings must be settled at least 24 hours prior to your activity.
If we have cancelled your activity for whatever reason, you will be offered the option of an alternate date or a full refund.
If you are cancelling your activity then the following applies:
- More than 3 months notice – Full refund minus £5 administration fee per participant.
- 2 – 3 months notice – 75% refund minus £5 administration fee per participant.
- 1 -2 months notice – 50% refund minus £5 administration fee per participant.
- Less than a month notice – No refund given.
Being on the coast makes us very susceptible to changes in the weather, therefore on the odd occasion we may have to cancel an activity.
If this happens we will happily move your booking to an alternate date, offer you an alternative activity, or provide you with a full refund if the first two options aren’t acceptable.
Insurance and Safety
All participants must follow all safety instructions from the instructors, failure to comply with this may result in your removal from the activity or the whole activity being cancelled. No refund shall be issued in this instance.
Lulworth Outdoors is covered by public liability insurance, supplied through Activities Industry Mutual. This policy does not cover you for accidental injury so it is recommended that you take out your own personal injury insurance.
Medical Information and Consent
All participants must acknowledge the risks involved with the activities they are due to undertake. Relevant medical information must be disclosed prior to the activity; failure to inform Lulworth Outdoors of any relevant information will be treated as misconduct by the individual who may be removed from the activity.
Parents/guardians should disclose this information for under 18 year olds. If you would like to discuss this you should call the office 01929 400155.
Drugs and Alcohol
Anyone suspected of being under the influence will be declined participation and no refund will be issued.
Action cameras are only permitted if they are helmet or chest mounted. This is to ensure your capability to hold onto the rocks efficiently when moving around the coastal environment.
For our land-based activities we do permit cameras so long as their use does not interfer with the enjoyment of others.
All personal belongings are used on session at the owners risk. Lulworth Outdoor and the Lulworth Estate will not be held resposible for the loss or damage of any personal equipment.